Coming soon. SocialCareScore is being prepared for launch and is not yet accepting ratings.
SocialCareScore
Independent · Anonymous · Evidence-based

Rate your experience of your council’s services

SocialCareScore brings together anonymous experiences from the public with published inspection reports and performance data, to give each council department, and each council as a whole, a transparent score.

Rate your experience How scoring works

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Councils in Wales

Now accepting ratings in Cardiff. Other councils will open in stages.

Map of councils in WalesEach square is a council, arranged roughly by geography. Colour shows the published council score band where there is one.BGW–BGW, Blaenau Gwent: not yet accepting ratingsBGE–BGE, Bridgend: not yet accepting ratingsCAY–CAY, Caerphilly: not yet accepting ratingsCRF–CRF, Cardiff: no published score yetCMN–CMN, Carmarthenshire: not yet accepting ratingsCGN–CGN, Ceredigion: not yet accepting ratingsCWY–CWY, Conwy: not yet accepting ratingsDEN–DEN, Denbighshire: not yet accepting ratingsFLN–FLN, Flintshire: not yet accepting ratingsGWN–GWN, Gwynedd: not yet accepting ratingsAGY–AGY, Isle of Anglesey: not yet accepting ratingsMTY–MTY, Merthyr Tydfil: not yet accepting ratingsMON–MON, Monmouthshire: not yet accepting ratingsNTL–NTL, Neath Port Talbot: not yet accepting ratingsNWP–NWP, Newport: not yet accepting ratingsPEM–PEM, Pembrokeshire: not yet accepting ratingsPOW–POW, Powys: not yet accepting ratingsRCT–RCT, Rhondda Cynon Taf: not yet accepting ratingsSWA–SWA, Swansea: not yet accepting ratingsTOF–TOF, Torfaen: not yet accepting ratingsVGL–VGL, Vale of Glamorgan: not yet accepting ratingsWRX–WRX, Wrexham: not yet accepting ratings

Explore the map and heatmap

How it works

  1. 1. Share your experience anonymously

    Rate six areas of your experience with a council department, such as adult social care, children’s social care, education. You do not need an account and we do not ask who you are.

  2. 2. We protect everyone’s privacy

    Names, dates, places and other identifying details are removed automatically, and every written comment is checked by a person before it is published.

  3. 3. Scores are published monthly

    Ratings are combined with inspection reports and official performance data using a published method. Each department gets a score, and the council score is the average of its departments.

SocialCareScore in numbers

Councils accepting ratings

1

Ratings counted

2

After a 48-hour check period

Comments published

1

Every comment is checked by a person

Latest scores

Not yet

Scores update monthly

What the score means

Every score is out of 100 and falls into one of five bands. A score is only published when there is enough evidence, and it is always shown with its likely range.

  • Strong 80–100 Consistently positive reported experiences, supported by the available evidence.
  • Good 65–79 Mostly positive reported experiences, with some areas for improvement.
  • Mixed 50–64 A balance of positive and negative reported experiences and evidence.
  • Needs improvement 35–49 More negative than positive reported experiences and evidence.
  • Significant concerns 0–34 Predominantly negative reported experiences and evidence.

Read exactly how scores are calculated

Our principles

  • Independent and neutral

    We are not part of any council, government body, regulator or inspectorate. Councils can publish a response on their page.

  • Anonymous by design

    No accounts, no cookies on public pages, and no IP addresses stored with ratings. We never name staff, children, families or cases.

  • Transparent method

    Every weighting and threshold is published, and the data behind scores is free to reuse.

Need to make a complaint?

Rating your experience here is not a complaint and will not change a decision. If you want something put right, the council’s complaints process is the place to start. Our guides explain how, service by service.

Help and complaints guides Find your council