Get help now
If a child or adult is in immediate danger, call 999 now.
In an emergency, call 999
Call 999 if someone is in immediate danger, is seriously hurt, or a crime is happening now.
- If you cannot speak: call 999 and listen to the questions. Try to whisper, cough or tap the phone to answer. If you hear a recorded message asking you to press 55, press 55 so your call is put through to the police.
- If you are deaf or cannot use your voice: use the Relay UK app or a textphone and dial 18000. You can also register to contact 999 by text message: send the word "register" to 999 and follow the instructions. Register before you need it.
SocialCareScore cannot respond to emergencies or safeguarding concerns. We do not know who you are, and no one watches this website in real time.
If you are worried about a child or adult
If someone is not in immediate danger, but you are worried about their safety or well-being, contact the social services team at the council where they live. You can also call the police on 101 if it is not an emergency.
Cardiff Council
- Children's services
- For information, advice or to ask for help, including if you are worried about a child.
- Telephone: 029 2053 6490 (during office hours)
- Adult Safeguarding Team
- If you think an adult is being abused or neglected.
- Telephone: 029 2233 0888 (during office hours)
- Adult care services
- To ask for care and support for an adult, including if you are an unpaid carer.
- Telephone: 029 2023 4234
- Emergency Duty Team (out of hours)
- For urgent social care situations involving children or adults, outside office hours.
- Telephone: 029 2078 8570
Other councils
Find social services contact details on your council's website. Our council pages show contact numbers where we have checked them.
Police and national helplines
- Police (non-emergency)
- For crimes and concerns that do not need an emergency response. Free to call, 24 hours a day.
- Telephone: 101
- NSPCC Helpline
- For adults who are worried about a child. You do not have to give your name.
- Telephone: 0808 800 5000 (Monday to Friday, 10am to 4pm)
- Other ways to contact the NSPCC Helpline
If you need to talk to someone now
- NHS 111 Wales: press 2 for mental health
- Urgent mental health support for people of all ages in Wales. Free to call, 24 hours a day, even with no credit.
- Call 111 and choose option 2
- Samaritans
- Someone to listen, any time, day or night. Free to call.
- Telephone: 116 123
- Welsh Language Line: 0808 164 0123
- C.A.L.L. Mental Health Helpline for Wales
- Emotional support and information about mental health, 24 hours a day.
- Freephone: 0800 132 737
Children and young people
- Childline
- For anyone under 19. Free and confidential, 24 hours a day. You can also chat online.
- Telephone: 0800 1111
- Other ways to contact Childline
- Meic
- For children and young people aged 25 and under in Wales. Free and confidential, in Welsh or English. Open 8am to midnight, every day.
- Freephone: 0808 802 3456
- Text: 07943 114449
- Chat online with Meic
- Children's Commissioner for Wales advice line
- If you think a child has been treated unfairly. Monday to Friday, 9am to 5pm, except bank holidays.
- Freephone: 0808 801 1000
- NYAS helpline
- Advocacy and support if you are in care, leaving care, or supporting someone who is. Monday to Friday, 9am to 8pm.
- Freephone: 0808 808 1001
Domestic abuse and sexual violence
- Live Fear Free
- Help and advice about domestic abuse, sexual violence and violence against women, for you or someone you are worried about. Confidential, 24 hours a day. Calls in Welsh are welcome.
- Freephone: 0808 801 0800
- Text: 07860 077333
- Email: info@livefearfreehelpline.wales
Older people
- Hourglass
- Support if an older person is being harmed, or is at risk of harm. 24-hour helpline.
- Freephone: 0808 808 8141
- Free text: 07860 052906
- Age Cymru Advice
- Confidential, impartial advice for older people, their families, friends and carers. Monday to Friday, 9am to 4pm.
- Telephone: 0300 303 4498
Carers
- Carers UK Helpline
- Information and support for unpaid carers. Monday to Friday, 9am to 6pm.
- Freephone: 0808 808 7777
Other advice
- Advicelink Cymru (Citizens Advice)
- Free advice on benefits, debt, housing, employment, education and discrimination. Monday to Friday, 8am to 7pm; Saturday, 9am to 1pm.
- Freephone: 0800 702 2020
- Dewis Cymru
- Find local and national organisations and services in Wales that can help with well-being.
- Search Dewis Cymru
If you want to make a complaint about a council service, read our help guides. For social services in Wales, read our complaints guide.
What this website can and cannot do
Please do not rely on SocialCareScore to get help for anyone. We cannot see who you are or contact you, and no one will act on a rating or comment.
If you mention in a comment that someone may be at risk, the comment will not be published. Please use the contacts on this page instead.
We checked every number on this page on the organisation's own website on 14/09/2026. If you find a number that is wrong, please email hello@socialcarescore.co.uk.