Help with council services

Guides by service

• Adult social care

  Care and support for adults, disabled people and unpaid carers.

• Children’s social care

  Support for children and families, child protection, fostering and care leavers.

• Education and additional needs

  School admissions, school transport and support for additional learning needs.

• Housing and homelessness

  Housing applications, help with homelessness and council homes.

• Council tax and benefits

  Council tax bills, discounts and reductions, Housing Benefit and hardship support.

• Bins, recycling and street cleaning

  Bin and recycling collections, recycling centres, fly-tipping and street cleaning.

• Planning and building control

  Planning applications, planning enforcement and building control.

• Roads, transport and parking

  Potholes, pavements, street lighting, parking, Blue Badges and local transport.

• Environmental health, licensing and trading standards

  Noise and nuisance, food hygiene, pests, licensing and trading standards.

• Libraries, leisure and culture

  Libraries, leisure centres, museums, arts and events.

• Parks, green spaces and community services

  Parks, play areas, allotments, public rights of way and community centres.

• Customer contact and complaints handling

  Contacting the council by phone, online or in person, and how complaints are handled.